ADA Accessibility
The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires wheelchair/mobility accessible, hearing or vision assisted seating may contact the KFC Yum! Center Ticket Office at 1-800-231-8085 or (502) 690-9090. TDD users please contact (502) 367-5131. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.
Disabled or elderly patrons that need an ADA accessible entrance may utilize the drop off area in front of the KFC Yum! Center on Main St. between Second and Third Streets. Patrons will be able to access the main entrance to the facility with use of the ramps on the Norton Healthcare Plaza.
The Galt House and the PARC-operated garage located at the KFC Yum! Center are the two parking facilities that allow for direct interior access to the KFC Yum! Center and are ADA accessible. Patrons parking at the Galt House garage will enter the venue through use of the Louie Link pedway system. Additional ADA accessibility parking is available in a variety of parking garages, street lots and on-street parking near the KFC Yum! Center. Please click here to visit the Parking page for more information.
Alcohol Beverage Policy
Centerplate, the official concession provider of the facility, has a limit of two (2) drinks per person per purchase. No outside alcohol is permitted inside the facility.
Banners and Flags
Banners and flags are prohibited from being hung or attached to the KFC Yum! Center unless prior written approval is obtained from facility management.
Hand held signs are not allowed at concerts, shows and events inside the facility.
Cameras and Recording Devices
The allowance of cameras vary by ticketed event. Cameras with professional lens, flash attachments or those deemed of ‘professional quality’ are prohibited from the KFC Yum! Center at all times. Small digital cameras may be permitted at the discretion of individual shows.
Audio and video recording devices are prohibited at all times from the KFC Yum! Center.
Carry-In and Contraband Items
The following items are not permitted inside the KFC Yum! Center:
| Backpacks |
No weapons of any type |
| Banners |
No illegal substances |
| Briefcases |
No animals* |
| Cans and bottles |
No outside food or drink |
| Large bags |
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| Laser Pens/Pointers |
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| Strollers |
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| Smokeless tobacco products |
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| Umbrellas |
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KFC Yum! Center management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry or once inside the building.
*Service animals are permitted.
Giveaways / Promotions
Procedures for giveaways/promotions are collectively established by the KFC Yum! Center staff and facility lessees.
Guest Conduct
In order to provide all guests a positive and enjoyable experience when attending events at the KFC Yum! Center, we ask all patrons to please be respectful and considerate of their fellow event attendees.
Disorderly Conduct
Guests who fail to follow the policies set forth by the KFC Yum! Center, its management and enforced by its staff or those who violate any state and/or federal law are subject to ejection from the facility.
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Ejection from the KFC Yum! Center
Disruptive and problematic guests should be reported to event staff personnel immediately. Guests asked to vacate the KFC Yum! Center may be escorted from the premises by event staff, security, facility management or local law enforcement.
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Firearms / Weapons
Weapons of any type are prohibited inside the KFC Yum! Center at all times.
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Intoxicated Guests
Intoxicated guests are not admitted into the KFC Yum! Center at any time. Intoxicated guests are subject to removal from arena property.
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Patron Appearance
Patrons entering the KFC Yum! Center must be properly clothed, which includes a shirt and shoes. Clothing items must be worn at all times inside the facility
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Projectiles
The throwing of any object at any time inside the KFC Yum! Center is strictly prohibited. Any person witnessed throwing a projectile of any size is subject to ejection from the facility.
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Guest Relations
Guest Relations has four convenient locations throughout the KFC Yum! Center (main lobby, Main Concourse Level and Upper Level) to assist patrons regarding general inquiries, seating questions, ticketing issues, accessible needs and assistance and information on future events. Guest Relations is open when the doors officially open for an event until the show’s main act takes the stage.*
Guest Relations staff including greeters, ushers, ticket takers and security are available to assist patrons with general inquiries throughout the duration of an event.
*Guest Relations locations may close early or remain open later, based upon the needed of an individual show.
Lost and Found
Items found before, during or after an event may be given to the KFC Yum! Center Security Office. Patrons may contact the facility at (502) 690-9000 to inquire about lost items.
Paging
The paging of patrons inside the KFC Yum! Center is not permitted during concerts, shows and other events at the facility.
Soliciting
Soliciting within the KFC Yum! Center is strictly prohibited unless prior written approval is obtained from facility management. If a patron witnesses soliciting, contact event staff personnel immediately.
Re-Entry
Re-entry is prohibited during all ticketed events.
Smoking
The KFC Yum! Center is a non-smoking facility. Smoking is not allowed in any area of the building including its exterior balconies.
Special Effects
Please be advised that performances may feature one or more of the following elements as special effects during events:
| Confetti |
Pyrotechnics |
| Lasers |
Strobe Lights |
Ticket Office
The KFC Yum! Center Ticket Office is located on the east side of the main lobby of the facility and is open Monday-Friday from 10 a.m.-5 p.m. for ticket purchases and to assist with general event inquiries. The ticket office is also open prior to all events and on Saturday from 10 a.m.-5 p.m. and Sunday noon-5 p.m. if tickets for an event are scheduled to go on sale on a Saturday or Sunday.
The KFC Yum! Center Ticket Office is able to accept and assist patrons with any accessible seating need. For more information, contact the ticket office directly at (502) 690-9090.
Ticket Purchases
Ticketmaster is the only authorized ticketing agent for events at the KFC Yum! Center. Patrons are encouraged to be cautious if purchasing tickets from unauthorized vendors or websites.
Ticket Scalping
Selling of tickets in or near the KFC Yum! Center is strictly prohibited.