Accessibility Services

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Accessible seating can be purchased through Ticketmaster.com, by phone at 1-800-745-3000 or in person at the Ticket Office. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase. Any patron who requires an interpreter or assistive listing device should contact the KFC Yum! Center Ticket Office at (502) 690-9090. The Ticket Office only accepts orders over the phone for hearing-related ADA Accessibility seating. 

Disabled or elderly patrons that need an ADA accessible entrance may utilize the drop off area in front of the KFC Yum! Center on Main St. between Second and Third Streets. Patrons will be able to access the main entrance to the facility with use of the ramps on the Norton Healthcare Plaza.

Galt House Hotel and the PARC-operated garage located at the KFC Yum! Center are the two parking facilities that allow for direct interior access to the KFC Yum! Center and are ADA accessible. Patrons parking at the Galt House garage will enter the venue through use of the Louie Link pedway system. Additional ADA accessibility parking is available in a variety of parking garages, street lots and on-street parking near the KFC Yum! Center. Please click here to visit the Parking page for more information.

Navigation for the Visually Impaired
In partnership with the American Printing House for the Blind, visually impaired guests can now navigate the KFC Yum! Center without assistance. Using Bluetooth technology and beacons placed throughout the venue, the free “Indoor Explorer” function of the Nearby Explorer app (available in Apple's App Store) transforms any smartphone into an audio guide that tells users exactly where they are in the venue and guides them — turn by turn, step by step — to elevators, restrooms, concession stands, arena seating areas and more. 

Certified Sensory Inclusive
After the arena's staff received training by leading medical professionals, the KFC Yum! Center was certified Sensory Inclusive by KultureCity in Fall 2018. To enable guests with sensory sensitivities or challenges to more fully enjoy events at KFC Yum! Center, the arena will provide sensory bags equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads. These items are available now at the Fan Assistance booths. The venue is in the process of developing a sensory-friendly quiet space that will be available during all events.