Guest Services A-Z

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Accessibility

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires hearing or vision assisted seating may contact the KFC Yum! Center Ticket Office at (502) 690-9090. Wheelchair/mobility accessible seating may be purchased in person at the KFC Yum! Center box office. Otherwise it must be purchased through Ticketmaster.com or Ticketmaster charge by phone at 1-800-877-7575. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.

Disabled or elderly patrons that need an ADA accessible entrance may utilize the drop off area in front of the KFC Yum! Center on Main St. between Second and Third Streets. Patrons will be able to access the main entrance to the facility with use of the ramps on the Norton Healthcare Plaza.

Galt House Hotel and the PARC-operated garage located at the KFC Yum! Center are the two parking facilities that allow for direct interior access to the KFC Yum! Center and are ADA accessible. Patrons parking at the Galt House garage will enter the venue through use of the Louie Link pedway system. Additional ADA accessibility parking is available in a variety of parking garages, street lots and on-street parking near the KFC Yum! Center. For more information, click here.

Navigation for the Visually Impaired
In partnership with the American Printing House for the Blind, visually impaired guests can now navigate the KFC Yum! Center without assistance. Using Bluetooth technology and beacons placed throughout the venue, the free “Indoor Explorer” function of the Nearby Explorer app (available in Apple's App Store) transforms any smartphone into an audio guide that tells users exactly where they are in the venue and guides them — turn by turn, step by step — to elevators, restrooms, concession stands, arena seating areas and more. 

Certified Sensory Inclusive
After the arena's staff received training by leading medical professionals, the KFC Yum! Center was certified Sensory Inclusive by KultureCity in Fall 2018. To enable guests with sensory sensitivities or challenges to more fully enjoy events at KFC Yum! Center, the arena will provide sensory bags equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads. These items are available now at the Fan Assistance booths. The venue is in the process of developing a sensory-friendly quiet space that will be available during all events.

Admission

All guests entering the KFC Yum! Center must have a valid event ticket to gain admission. Guests should retain their ticket stubs in order to verify proper seat location. Re-entry to the arena is prohibited. 

Please allow extra time for security procedures when entering the KFC Yum! Center. All guests will be required to pass through a metal detector upon entry to the building. Purses can be no larger than 14” x 14” x 6” and are subject to search*.

*Diaper bags and medical bags are permitted and subject to search

Alcohol Beverage Policy

Alcohol is only served to persons over the age of 21 with a valid ID. Centerplate, the official concession provider of the facility, has a limit of two (2) drinks per person per purchase. No outside alcohol is permitted inside the facility.

Al Price Studio Art LLC

The public work of art by Al Price of Al Price Studio, LLC in Phoenix, Ariz., was unveiled at the KFC Yum! Center in April 2011. Further is a 3-dimensional stainless steel sculpture that was commissioned by the Louisville Arena Authority because members of the Arena Authority felt the iconic design of the facility warranted the need to have an encompassing piece of public art displayed within its walls. The art is suspended from aircraft cable and spans 200 feet of the west side of the Main Concourse. It is viewable from the Main Concourse and the Upper and Lower Suite Levels. 

ATMs

ATMs, sponsored by Stock Yards Bank and Trust are located in the following areas:

  • Main Lobby South-West Corner by Cardinal Authentic Store
  • Main Concourse, South-East Corner by Ford Car Display
  • Outside on the Norton Healthcare Plaza by the Ticket Office Windows
  • Upper Concourse, South-East Corner

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Baby Changing Stations

Baby Changing Stations are located in select restrooms throughout the arena. A KFC Yum! Center Arena team member can help direct you to the closest location.

Backstage Passes

Backstage passes are not available through the KFC Yum! Center Arena, unless included in a VIP ticket package. For backstage pass inquiries, please contact the artists’ record label or the event promoter.

Bag and Purse Policy

All bags are subject to search upon entering the arena. Backpacks of any kind, including drawstring, are prohibited. Please plan accordingly to help facilitate a quick and efficient entry process. Please report suspicious bags to a KFC Yum! Center team member.

Effective January 14, 2016, purses/bags can be no larger than 14" x 14" x 6." 

Diaper bags and medical bags are permitted and subject to search.

Banners, Posters, and Flags

Signs which are hand-held and no greater than 11" x 17" in size are allowed at most events. Signs may not be hung or fastened anywhere in the arena. Small signs should not be commercial or obscene in nature or cause any disturbance with other fans. he KFC Yum! Center reserves the right to remove any banner at any time. 

Bars

Fans looking for the ultimate bar experience at the KFC Yum! Center arena should check out, The Burnett’s Lounge and the Evan Williams Bourbon Bar on the event level. The Heaven Hill bar, The Jim Beam bar, the Rabbit Hole Lounge, Kentucky Ale Taproom, and the Falls City Bar on the main concourse. On suite level 2 please visit the Coor's Lite Lounge to grab a drink and relax at half time or in-between artists. 

Bottomless Popcorn and Fountain Drinks

Guests who purchase a souvenir soda or a souvenir popcorn at UofL basketball games will be able to get refills throughout the game as long as concession stands are open. Also, at approximately the 10-minute mark of the first half (or start of the 2nd quarter for women’s games) certain concession stands will have a dedicated line for refills only. Free refills are only valid at the game the souvenir cup or tub was purchased.

 

 

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Cameras

The use of still cameras during concerts and events is determined by the artist / event; please contact KFC Yum! Center for specific event policies (502) 690-9000.

Professional cameras, iPads, tablets, camcorder/Go Pro recording devices and selfie sticks are prohibited at all events.

Cardinal Authentic Store

There is a Cardinal Authentic Store located in the Lobby of the KFC Yum! Center that carries official UofL gear by Adidas. The store is open Monday through Friday from 11 a.m. – 4 p.m, and during all UofL sporting events held at the KFC Yum! Center.

Cardinal Authentic will be closed October 15-21, 2018 for a merchandise refresh.

Catering Information

Centerplate manages all catering needs at the KFC Yum! Center. Whether you are planning a corporate meeting, a pre-show reception or formal dinner, Centerplate offers a variety of options to accommodate your needs. After booking your event at the arena, our event coordinator will connect you with Centerplate to arrange your food and beverage service.

Cell Phones

Cellular phones are permitted inside the KFC Yum! Center provided their use is not disruptive to the performance, event or the surrounding guests. The use of camera and video features may be restricted if requested by the artist / event.

Club Seats

For information on becoming a KFC Yum! Center Suite or Club Seat Holder and gaining access to our exclusive club rooms; please contact the University of Louisville at (502) 852-5732.

For suite inquiries, contact our Senior Director of Sales, Robbie Valentine at [email protected]

Concessions

The KFC Yum! Center has more than 170 permanent and portable points of concessions that offer something for everyone’s taste. See a full list of our Arena Food & Beverage.

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Door Policy

Doors open at varying times according to the nature of the event and preference of the promoter / artist. Typically, doors will open  1-1 ½ hours before an event. There is no re-entry during events. 

All guests will be required to pass through metal detectors upon entry to the building.

E

Ejections

Guests not abiding by the Guest Code of Conduct (see Event Policies) are subject to ejection without refund from the KFC Yum! Center Arena.

Elevators and Escalators

Elevators are located in the following areas:

  • Garage
    • South West Side by Norton Healthcare/ Third Street Entrance (only travels to garage & lobby)
    • South East Side by Second Street Entrance
  • Lobby
    • South West Side by Cardinal Authentic (Priority Access for guests who are in wheelchairs
    • South East Side by the Legends Room
  • Main Concourse
    • South West Side by Section 102-103
    • West Side by Kentucky Hall of Fame (only travels to Main Concourse and Suite Levels 1 & 2)
    • South East Side by Section 119-120
    • East Side by Kentucky Hall of Fame (only travels to Main Concourse and Suite Levels 1 & 2)
    • North West Side by the Jim Beam Bar
    • North East Side by Taco Bell
  • Upper Concourse
    • South West Side by Section 303
    • South East Side by Section 328
    • North West Side by 311
    • North East Side by 320

Escalators are located in the following locations:

  • Lobby to the Main Concourse
  • Lobby to the Upper Concourse
  • Second Street Suite Entrance to Main Lobby
  • Main Lobby to Suite Level 2
  • In the North East Corner on the Main Concourse to Suite Level 2

Emergency Evacuation

KFC Yum! Center staff members have been trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of arena staff for your safety and the safety of others.

Emergency Medical/ First Aid

First Aid is located on the Main Concourse’s south-west corner by section 103 and the Upper Concourse’s south-west corner by section 304
 

Employment

We invite you to grow your career at the KFC Yum! Center Arena. A complete listing of full-time, part-time and internship opportunities with the company can be found here

Once you apply, a hiring manager will contact individuals directly matching the qualifications and requirements for the position.

Entrances

The KFC Yum! Center has several entrances:

  • Galt House Pedway
  • Main Lobby Entrance (3rd and Main Street)
  • Second street entrance (2nd and Main Street)
  • Entrances through all parking garage elevators

Event Booking

The KFC Yum! Center offers a variety of event spaces that accommodate the needs of a small business meeting, to a wedding, to a large-scale concert. If you would like to host a business meeting or special event at our arena, please visit our booking page

F

Family Restrooms

Family restrooms are located in every corner of Main and Upper Concourses.

Fan Assist

Fan Assist (guest service) has two locations in the KFC Yum! Center (Box Office in the main lobby and on the Main Concourse Level) to assist patrons regarding general inquiries, seating questions, ticketing issues, accessible needs and assistance and information on future events. Fan Assist is open when the doors officially open for an event until the show’s main act takes the stage.

Firearms

During University of Louisville events, no firearms are permitted inside the venue.

During all other events, firearms may be restricted at the discretion of the individual promoter. To find out the firearms policy for a specific show, please call the KFC Yum! Center at 502-690-9000 on the day of the show.

Flyers

The distribution of any flyers, leaflets, stickers, or petitions on KFC Yum! Center property must be approved from management in writing prior to the event.

Fundraising Opportunities

For information on concession fundraising opportunities, please contact Alexis Pruitt or call (502) 639-0500.

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Group Specials

Entertain your group at the KFC Yum! Center! Discounts and special offers for groups can be found here.

Guest Services

Fan Assist (guest service) has two locations in the KFC Yum! Center (Box Office in the main lobby and on the Main Concourse Level) to assist patrons regarding general inquiries, seating questions, ticketing issues, accessible needs and assistance and information on future events. Fan Assist is open when the doors officially open for an event until the show’s main act takes the stage.

Guest Services staff including greeters, ushers, ticket takers, and security is available to assist patrons with general inquiries throughout the duration of an event.

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Hotels

See all accommodations convenient to the KFC Yum! Center.

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K

Kentucky Athletic Hall of Fame

The Kentucky Athletic Hall of Fame display at the KFC Yum! Center honors the accomplishments of athletes from across the Commonwealth with a display on the east and west sides of the Main Concourse. The display’s nine panels showcase the Hall of Fame athletes in various sports as well as coaches, contributors and icons of the Bluegrass State. Those highlighted throughout the display include Denny Crum, Hillerich & Bradsby, Muhammad Ali, Adolph Rupp, Phil Simms, Dan Issel, Tom Jurich, Paul “Bear” Bryant, Pat Day, Tori Murden-McClure and many others. See the KAHF website for more information on the Kentucky Athletic Hall of Fame.

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Lost and Found

Items found before, during or after an event may be given to the KFC Yum! Center Security Office. Patrons may contact the facility at (502) 690-9000 to inquire about lost items. The KFC Yum! Center and its staff are not responsible for lost or stolen items. 

Lost Patron

The paging of patrons inside the KFC Yum! Center is not permitted during concerts, shows and other events at the facility. Please alert KFC Yum! Center guest services if a member of your party is lost during an event.

Lost or Stolen Tickets

The Ticket Office is unable to replace lost tickets. Stolen tickets purchased at the KFC Yum! Center Box Office can be replaced, provided the ticket holder has filed a police report and brings a copy to the Ticket Office. For stolen tickets purchased through Ticketmaster, patrons will have to contact Ticketmaster to have ticket replaced. Damaged tickets can be reprinted at the Ticket Office if the seating location is confirmed.

M

Media Credentials

Concert and Event Media Credentials
Media credentials for concerts and events are approved through the event promoter and tour publicist. Requests must be submitted via our online form at least one week prior to the event date. Consideration will only be given to requests made by accredited members of the media.

University of Louisville Sporting Event Media Credentials
Single-game credentials (press and photo) must be requested on company letterhead to the University of Louisville Media Relations Department, (502) 852-5863.

Merchandise

University of Louisville merchandise is available at the Cardinal Authentic Store located in the lobby of the arena.

Event merchandise is provided by individual shows. 

Message Boards

Fans interested in running a message on the video board during University of Louisville games please fill out a form here.  For messages during all other events, contact Sandra Moran at [email protected]

N

Norton Healthcare Plaza

The vast plaza outside the KFC Yum! Center offers free WiFi internet access. Before events, patrons can hang out on the plaza and enjoy pre-event festivities.

Nursing Mother Rooms

Nursing Mother Rooms are located on the Main Concourse and Upper Concourse. A KFC Yum! Center Arena team member can help direct you to the closest location.

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P

Parking

The KFC Yum! Center has a convenient multi-level garage located under the facility operated by PARC. There are also many other parking options in the surrounding area. The KFC Yum! Center arena garage also has several handicap parking spots available for patrons.

Prohibited Items

The following items are not permitted inside the KFC Yum! Center:

  • Animals*
  • Backpacks of any kind, including drawstring 
  • Banners 
  • Briefcases 
  • Car seats
  • Firearms**
  • Illegal substances 
  • Knives of any size
  • Large bags (bags/purses can be no larger than 14” x 14” x 6”)*
  • Laser Pens/Pointers 
  • Mace/Pepper Spray
  • Outside food or drink 
  • Professional Cameras/Detachable Lenses
  • Tablets/iPads
  • Large Umbrellas are prohibitted. Small umbrellas that are kept inside a purse will be permitted. 
  • Video Cameras 
  • Weapons of any kind

KFC Yum! Center management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry or once inside the building.

*Service animals are permitted. 
*Diaper bags and medical bags are permitted and subject to search

**During University of Louisville events, no firearms are permitted inside the venue. During all other events, firearms may be restricted at the discretion of the individual promoter. To find out the firearms policy for a specific show, please call the KFC Yum! Center at 502-690-9000 on the day of the show.

Public Transportation

TARC buses will give patrons close access to the KFC Yum! Center. Visit TARC to plan your next trip to the arena and help reduce your carbon footprint.

Q

R

Re-Entry

For the safety of our patrons, re-entry is strictly prohibited.

Recycling

Recycling receptacles are located throughout the arena.

Restrooms

The KFC Yum! Center has restrooms conveniently located throughout the arena. Staff members can help direct you to the closest location from your seats.

S

Second Street Plaza

The Second Street Plaza, located directly adjunct to the KFC Yum! Center and under the Clark Memorial Bridge from Main Street to River Road, underwent a $3 million transformation in the summer before the facility’s grand opening to better serve facility patrons and the community offering a more accessible connection to the riverfront. It is now an ideal location to host various outdoor festivals and celebrations complete with seating, plantings and ample pedestrian space. The $3 million transformation was funded with a $2.4 million Transportation Enhancement grant from the Kentucky Transportation Cabinet and $600,000 from the Louisville Metro Government. 

Security

The KFC Yum! Center utilizes a staff of security officers and police officers in and around the facility, as well as video technology to enhance the safety and security of our guests, clients, and employees. The arena is staffed to meet the needs of the crowd as well as the requirements of the client.

See Something, Say Something

If you see suspicious activity, please report it to the nearest venue staff or law enforcement. 

Suspicious circumstances/activities include but are not limited to:

  1. Backpack, suitcase, briefcase or package left behind or unattended
  2. Strangers asking questions about structures or security procedures
  3. Unusual chemical smells, fumes or smoke that worry you
  4. Unauthorized cars, vans or trucks left in no-parking zones near important buildings
  5. Overheard threatening conversations discussing violence, bombs, guns, etc.
  6. Guests taking pictures of unusual things such as fuel storages, utilities, secure areas, and ID badges 

Sensory Inclusion

Certified Sensory Inclusive
After the arena's staff received training by leading medical professionals, the KFC Yum! Center was certified Sensory Inclusive by KultureCity in Fall 2018.

To enable guests with sensory sensitivities or challenges to more fully enjoy events at KFC Yum! Center, the arena will provide sensory bags equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads. These items are available now at the Fan Assistance booths.

The venue is in the process of developing a sensory-friendly quiet space that will be available during all events.

Smoking

The KFC Yum! Center is a non-smoking facility. We ask that all patrons refrain from smoking until after leaving your event.

Strollers

Strollers are permitted inside the KFC Yum! Center but must be left near the entrance inside the lobby or in our designated stroller area on the Main Concourse (Rabbit Hole Lounge). Rabbit Hole Lounge stroller area is not open during University of Louisville events. Strollers are permitted inside suites.  

 

Suites

Suites are sold through the University of Louisville. Contact the University at (502) 852-5732. Or, for inquiries, contact our Premium Services Department.

T

Tablets

Tablets are prohibited at all events.

Telephones

Patrons may use a telephone at the Guest Service Office for emergencies.

Tickets

See all Ticket Information

U

Umbrellas

Large umbrellas are not permitted inside the KFC Yum! Center. However, we do offer bins to store large umbrellas once you enter the arena. The KFC Yum! Center is not responsible for any lost or stolen large umbrellas. Small umbrellas that are kept inside a purse will be allowed. 

University of Louisville Hall of Honor

The University of Louisville Hall of Honor is located in the main lobby of the KFC Yum! Center, the home to the university’s men’s and women’s basketball programs. Featured in the Hall of Honor is a complete member listing of the University of Louisville Athletic Hall of Fame as well as an interactive display that offers biographical information and career highlights of each inductee. The school’s basketball history is traced through various displays on the men’s and women’s programs, memorabilia and other artifacts. Proudly displayed for patrons to enjoy are the 1980 and 1986 NCAA Men’s National Championship trophies and the 2009 NCAA Women’s National Championship Runner-Up trophy. 

V

Visually Impaired Guests

Navigation for the Visually Impaired
In partnership with the American Printing House for the Blind, visually impaired guests can now navigate the KFC Yum! Center without assistance. Using Bluetooth technology and beacons placed throughout the venue, the free “Indoor Explorer” function of the Nearby Explorer app transforms any smartphone into an audio guide that tells users exactly where they are in the venue and guides them — turn by turn, step by step — to elevators, restrooms, concession stands, arena seating areas and more. The app is available for download in Apple's App Store on iOS devices.

W

Water Fountains

Sponsored by Louisville Water Company, water fountains are located in various parts of the KFC Yum! Center.

Weapons

During University of Louisville events, no firearms are permitted inside the venue.

During all other events, firearms may be restricted at the discretion of the individual promoter. To find out the firearms policy for a specific show, please call the KFC Yum! Center at 502-690-9000 on the day of the show. In the event that firearms are permitted, patrons must register at the "Police Check-In" table located near the Ticekt Office at the Main Lobby entrance or the near the Cardinal Authentic Store at the Galt House entrance. 

Website and Social Media

To learn more about the KFC Yum! Center, please visit these respective websites:

Will Call

Will Call is located at the KFC Yum! Center Ticket Office. Guests can pick up tickets from any open ticket winder 90 minutes prior to event time. Some events may have restrictions or different times for pick up of VIP, fan club, band and promoter will call. 

The Will Call ticket window closes at varying times depending on the event. Guests needing to pick up Will Call tickets after the ticket window has closed must go to the main doors. VIP, fan club, band & promoter will call may not be available for late pick up. 

Will call times and locations may vary for UL basketball and NCAA events. No UL will call will be available after the ticket office windows are closed at the start of half time. When picking up tickets from Will Call, guests must have a picture ID.

Wheelchairs

Wheelchairs are available on a first come, first serve basis. Any Guest Services staff member can assist upon arrival. 

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires wheelchair/mobility accessible, hearing or vision assisted seating may contact the KFC Yum! Center Ticket Office at (502) 690-9090. Accessible Seating can also be purchased through Ticketmaster on Ticketmaster.com. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.

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