Tickets may be purchased at the KFC Yum! Center Ticket Office during operating hours. We are NOT able to sell tickets by phone.

Monday: 10 AM – 4 PM
Wednesday: 10 AM – 4 PM
Friday: 10 AM – 4 PM

* Time subject to change during holidays

The ticket office is closed all other days, except for when a show is scheduled to go on sale or when there is a ticketed event at the venue. Except in the case of early morning showtimes, the ticket office will open at 10 AM for events on Monday-Saturday and at noon for Sunday events. The ticket office will remain open until after the show begins on event days.

Some events may use AXS ticketing and tickets will not be available on More info regarding AXS tickets can be found below. 

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UofL Men’s & Women’s Basketball

The ticket office will open at the same time as doors open for University of Louisville events and will remain open until halftime.

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The KFC Yum! Center’s Official Ticketing Service Provider is Ticketmaster. Please be aware that if you don’t buy your tickets from Ticketmaster or another authorized outlet, you run the risk of being refused entry to the venue or not getting any refund if the event is canceled or postponed. If you choose not to use an unauthorized ticketing service and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist website, promoter website, or the event page.

Once purchased, the ticket office DOES NOT offer refunds or exchanges, unless specific event policy or artist changes are made.

ADA Seating

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires hearing-assisted seating may contact the KFC Yum! Center Ticket Office at (502) 690-9090. Wheelchair/mobility and vision accessible seating may be purchased in person at the KFC Yum! Center ticket office. Otherwise, it must be purchased through Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.

AXS Ticketing

Some events may use AXS ticketing and tickets will not be available on

Accessing Your AXS Tickets: AXS Mobile ID is a digital ticket you use with your phone. This revolving QR code resets every 60 seconds to ensure the most secure ticketing experience for fans.

Do I need the AXS app to access my tickets? 
Yes. Our patented AXS Mobile ID is the most secure form of ticketing on the market and ensures our fans have a trusted experience. Because of its unique design, the AXS Mobile ID cannot be sent through a standard email, so we use the AXS App to host this technology.

The AXS app can be downloaded from the Apple App Store and Google Play Store. 

How can I see my AXS Mobile ID?
After you log into the AXS app, you can pull up your AXS Mobile ID in a few different ways. Tapping the ticket icon in the bottom menu will automatically pull up your AXS Mobile ID or show you a list of your upcoming events which you can select individually. You can also tap the middle icon in the bottom menu to view your AXS Mobile ID.

Visit AXS FAQs or contact the AXS Help Center for any other questions.

Contact Us

By Phone

Ticket Office: 502-690-9090
Ticketmaster: Contact Ticketmaster support via email or live chat through your Ticketmaster account.

By Person

1 Arena Plaza
Louisville, KY 40202

The KFC Yum! Center’s Stockyard Ticket Office is located on the exterior of the building closest to Second Street on the Pepsi Plaza.

By Email

Email Us at

Fan Club & VIP

Fans who have purchased Fan Club or VIP tickets may get information from the show regarding different entry procedures. Fans should receive an email from the VIP provider a few days before the event with information about entry procedures and the distribution of merchandise. Please refer to your point of purchase for additional information or customer support contact information for the VIP provider.

Mobile Entry

For events that allow mobile entry, download the Ticketmaster App and follow the instructions under “How Do I Use Mobile Entry?” to access your ticket. Please have your ticket ready prior to entering the KFC Yum! Center. Note: If mobile entry isn’t available for your event, you’ll see a “This is not your ticket” message and your method of delivery.


VISA, MasterCard, Discover, American Express and cash are accepted forms of payment. All tickets are subject to availability.

If paying with a credit/debit card at the window, we must see a valid driver’s license or another form of photo identification that matches the name on the card. We’re unable to process someone else’s card that doesn’t match the name of the person we're selling tickets to at the window.

Premium Seating

For more information or assistance, contact Robbie Valentine at (502) 690-9015, or email at

Ticket Insurance

Will Call

Ticketmaster “will call” tickets, can be picked up at the KFC Yum! Center ticket office window on the day of show starting at 10 AM. Please be sure to have a photo ID to pick up your tickets. Tickets will only be released to the person whose name is listed on the order. Please note that most VIP, Fan Club and reviewer will call cannot be picked up until show day. Please contact the point of purchase if you have questions about availability.