Ticketing Information

For the health and safety of the public and our staff, effective immediately the KFC Yum! Center Ticket Office will be closed to the public until further notice If you have questions regarding your tickets purchased for events that have been cancelled or postponed, please visit KFCYumCenter.com. You can also continue to follow us on Facebook for the latest information on upcoming events. At this time, ticket purchases can be made at Ticketmaster.com.You can find the direct link for a particular event through our website under the events tab. Thank you for your continued support.


Tickets to KFC Yum! Center events may be purchased in person at the KFC Yum! Center Ticket Office or on the Ticketmaster website. ADA accessible seating can be purchased by phone at 1-800-877-7575.

How to Purchase Tickets

KFC Yum! Center Ticket Office

Tickets may be purchased at the KFC Yum! Center Ticket Office or through Ticketmaster. The KFC Yum! Center Ticket Office is located on the right side of the building (near Second Street) outside on the Norton Healthcare Plaza. The physical address is One Arena Plaza, Louisville, KY 40202.

Weekday Ticket Office Hours:
Monday – Friday: 10 a.m. – 5 p.m.

Weekend Ticket Office Hours:
The ticket office is open when tickets are scheduled to go on sale on a Saturday or Sunday for an event at the KFC Yum! Center, and approximately 60-90 minutes prior to a ticketed event at the venue. Otherwise, the ticket office will be closed on weekends. 


The ticket office will open at the same time as doors open for University of Louisville events.

*Times subject to change during holidays.

Once purchased, the ticket office DOES NOT offer refunds or exchanges.

Ticketmaster Outlets

By Phone

ADA seating requests only - charge tickets by phone through Ticketmaster by calling 1-800-877-7575.


Purchase tickets online at www.ticketmaster.com.

Credit Card Entry/Paperless Events

Paperless events are a new alternative method to purchase tickets. For information on Ticketmaster’s Credit Card Entry ticketing process, including how to purchase tickets for paperless events, please visit www.ticketmaster.com/creditcardentry. A video demonstration of the process is provided.

Mobile Entry

For events that allow mobile entry, download the Ticketmaster app and follow the instructions under “How Do I Use Mobile Entry?” to access your ticket. Please have your ticket ready prior to entering the KFC Yum! Center. Note: If mobile entry isn't available for your event, you'll see a "This is not your ticket" message and your method of delivery.


VISA, MasterCard, Discover, American Express and cash are accepted forms of payment.

All Tickets are subject to availability.

ADA Accessibility Seating

If you require wheelchair accessible, mobility, hearing or vision impaired seating, please click here for more information.


Click here for KFC Yum! Center Parking and Traffic Information. 

For more information:

Ticket Office 502-690-9090
Ticketmaster 1-800-653-8000

KFC Yum! Center Premium Seating

For more information or assistance, contact the KFC Yum! Center Box Office at (502) 690-9090, or email [email protected].