Ticketing Information

Temporarily, the KFC Yum! Center ticket office is open on Mondays and Fridays from 10 a.m. to 4 p.m. On Friday, September 25, the ticket office will close at 2 p.m. 

We know our guests have questions regarding tickets purchased for events that have been postponted or canceled due to the coronavirus pandemic. Please click here for additional information. You can also continue to follow us on Facebook for the latest information on upcoming events.

At this time, tickets can only be purchased through ticketmaster.com or with the Ticketmaster app.  ADA accessible seating can be purchased by phone at 1-800-877-7575.

How to Purchase Tickets

KFC Yum! Center Ticket Office

  • Tickets may be purchased in person at the KFC Yum! Center Ticket Office. We are not able to sell tickets by phone at the ticket office. The KFC Yum! Center Ticket Office is located on the right side of the building (near Second Street) outside on the Norton Healthcare Plaza. The physical address is 1 Arena Plaza, Louisville, KY 40202.

Temporary Weekday Ticket Office Hours:
Monday and Friday Only: 10 a.m. – 4 p.m.*

*On Friday, September 25, the box office will close at 2 p.m. 

Weekend Ticket Office Hours:
The ticket office is open when tickets are scheduled to go on sale on a Saturday or Sunday for an event at the KFC Yum! Center, and approximately 60-90 minutes prior to a ticketed event at the venue. Otherwise, the ticket office will be closed on weekends. 

The ticket office will open at the same time as doors open for University of Louisville events.

*Times subject to change during holidays.

Once purchased, the ticket office DOES NOT offer refunds or exchanges.

Ticketmaster Outlets

By Phone

ADA seating requests only - charge tickets by phone through Ticketmaster by calling 1-800-877-7575.


Purchase tickets online at www.ticketmaster.com or via the Ticketmaster app.


Other Information

Mobile Entry

For events that allow mobile entry, download the Ticketmaster app and follow the instructions under “How Do I Use Mobile Entry?” to access your ticket. Please have your ticket ready prior to entering the KFC Yum! Center. Note: If mobile entry isn't available for your event, you'll see a "This is not your ticket" message and your method of delivery.


VISA, MasterCard, Discover, American Express and cash are accepted forms of payment.

All Tickets are subject to availability.

ADA Accessibility Seating

If you require wheelchair accessible, mobility, hearing or vision impaired seating, please click here for more information.


Click here for KFC Yum! Center Parking and Traffic Information. Or call the Parking Authority (PARC) - 502-587-7275

For more information:

Ticket Office 502-690-9090
Ticketmaster 1-800-653-8000
Parking - 502-587-7275

KFC Yum! Center Premium Seating

For more information or assistance, contact Robbie Valentine at (502) 690-9015, or email [email protected].