KFC Yum! Center Ticket Office Hours

Tickets may be purchased at the KFC Yum! Center Ticket Office during operating hours. We are NOT able to sell tickets by phone at the ticket office.

Monday: 10 AM – 4 PM
Wednesday: 10 AM – 4 PM
Friday: 10 AM – 4 PM

* Time subject to change during holidays

The ticket office is closed all other days, except for when a show is scheduled to go on sale or when there is a ticketed event at the venue. Except in the case of early morning showtimes, the ticket office will open at 10 AM for events on Monday-Saturday and at noon for Sunday events. The ticket office will remain open until after the show begins on event days.

UofL Men’s & Women’s Basketball
The ticket office will open at the same time as doors open for University of Louisville events and will remain open until halftime.

The KFC Yum! Center’s Official Ticketing Service Provider is Ticketmaster
Please be aware that if you don’t buy your tickets from Ticketmaster or another authorized outlet, you run the risk of being refused entry to the venue or not getting any refund if the event is canceled or postponed. If you choose not to use an authorized ticketing service and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist website, promoter website, or the kfcyumcenter.com event page.

Once purchased, the ticket office DOES NOT offer refunds or exchanges, unless specific event policy or artist changes are made.

For More Information
Ticket Office:
Ticketmaster: Contact Ticketmaster support via email or live chat through your Ticketmaster account.

1 Arena Plaza
Louisville, KY 40202

The KFC Yum! Center’s Stockyard Ticket Office is located on the right side of the building closest to Second Street on the Pepsi Plaza.

Will Call

Ticketmaster “will call” tickets, can be picked up at the KFC Yum! Center ticket office window on the day of show starting at 10 AM. Please be sure to have a photo ID to pick up your tickets. Tickets will only be released to the person whose name they are in. Please note that most VIP and Fan Club will call cannot be picked up until show day. Please contact the point of purchase if you have questions about availability.

ADA Seating

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires hearing-assisted seating may contact the KFC Yum! Center Ticket Office at (502) 690-9090. Wheelchair/mobility and vision accessible seating may be purchased in person at the KFC Yum! Center ticket office. Otherwise, it must be purchased through Ticketmaster.com. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.

Mobile Entry

For events that allow mobile entry, download the Ticketmaster App and follow the instructions under “How Do I Use Mobile Entry?” to access your ticket. Please have your ticket ready prior to entering the KFC Yum! Center. Note: If mobile entry isn’t available for your event, you’ll see a “This is not your ticket” message and your method of delivery.

Fan Club & VIP

Fans who have purchased Fan Club or VIP tickets may get information from the show regarding different entry procedures. Fans should receive an email from the VIP provider a few days before the event with information about entry procedures and the distribution of merchandise. Please refer to your point of purchase for additional information or customer support contact information for the VIP provider.

Premium Seating

For more information or assistance, contact Robbie Valentine at (502) 690-9015, or email at rvalentine@kfcyumcenter.com.


VISA, MasterCard, Discover, American Express and cash are accepted forms of payment. All tickets are subject to availability.

If paying with a credit/debit card at the window, we must see a valid driver’s license or another form of photo identification that matches the name on the card. We’re unable to process someone else’s card that doesn’t match the name of the person we're selling tickets to at the window.

Ticket Insurance

Ticketmaster ticket insurance information can be found HERE.