Feb 1, 2021

KFC Yum! Center Postponements and Cancellations

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Due to health and safety concerns related to Covid-19, several KFC Yum! Center events have been postponed. This page will be updated as information becomes available. 

  • March 20-23 - NCAA Division I Women's Basketball 1st and 2nd Rounds (Cancelled)
  • Saturday, March 28 - Michael Buble (Rescheduled for March 17, 2021)
  • April 9-12 - Disney on Ice (Cancelled)
  • Saturday, April 18 - Funder (Cancelled)
  • Sunday, April 26 - Elton John (Rescheduled for April 16, 2022)
  • May 13-17 - Cirque du Soleil OVO (Cancelled)
  • Monday, May 18 - WWE RAW (Rescheduled for Monday, October 26, 2020) 
  • Sunday, May 24 - Sturgill Simpson (Cancelled)
  • Sunday, June 7 - Dude Perfect (Rescheduled for October 15, 2021)
  • Saturday, June 26 - James Taylor (Rescheduled for August 13, 2021)
  • Saturday, August 1 - Janet Jackson (Cancelled
  • Thursday, August 6 - Dan + Shay (Rescheduled for September 23, 2021)
  • Wednesday, August 12 - Justin Bieber (Cancelled)
  • Monday, October 26 - WWE Monday Night Raw (Cancelled)
  • Wednesday, March 17 - Michael Buble (Rescheduled for September 11, 2021)
  • Saturday, March 13 - Hot Wheels Monster Trucks (Rescheduled for October 2, 2021)

Tickets purchased for any aforementioned postponed event at the KFC Yum! Center will be honored for the rescheduled date. We realize that our fans and guests have a variety of questions regarding their ticket purchases for various events. We are asking that all fans hold on to their tickets as we work with our live entertainment partners regarding refund policies for postponed events. Check back for updates or reach out to your original point of purchase for additional answers to questions about refunds or exchanges. 

For additional information on the postponed Dan + Shay concert, Click here.

For cancelled events, tickets purchased through Ticketmaster will automatically be refunded. Fans who bought tickets at the KFC Yum! Center box office will need to return them to the KFC Yum! Center box office for a refund. Temporarily, our box office will be open on Mondays, Wednesdays and Fridays only with reduced business hours (10 am - 4 pm). It will be closed on Monday, September 6 in observance of Labor Day. You do have one (1) year after the scheduled event date to request a refund for cancelled events. All other tickets will need to be returned to the original point of purchase for a refund.

Ticketmaster has created a Help Center to provide fans guidance about what to do in the case that an event is cancelled or being rescheduled. You can also see a full list of event updates here. Be sure to check back regularly for additional information.

Ticketmaster Refunds

Refund availability for events varies by show. 

Ticketmaster Refund specific instructions to include:

1. Log in to your online account @ https://my.ticketmaster.com/account

2. Click "My Tickets" to get to your "My Events" Page.

3. Click the "See Details" button to the right of your order.

4. Click the Contact Us button at the bottom right of the screen and choose "Email Us". Please ensure that in the Subject box, you select "Request a Refund or a Credit". In the Refund or Credit box, select "Refund", then let us know the Refund Quantity you are requesting ("Full" or "Part of My Order"). If Partial, you state which seats you would like refunded.

5. Once you click the blue "Send" button, you will receive an automated reply letting you know that your refund has been submitted. Note that refunds will be processed to the original method of payment used at time of purchase which is usually completed within 30 days.


Other Ticketing Service Refunds

For tickets purchased through Groupon, Costco, StubHub, Seat Geek or any third-party ticket seller, please contact the seller directly for additional information on refunds. Also, please understand that some of these companies are ticket resellers and are not associated with the KFC Yum! Center or our events and the original ticket purchaser will need to return tickets to the original point of purchase for a refund. 

Thank you for your patience and understanding during this time.